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Rushden Boarding Kennels Ltd

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Terms and Conditions

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Terms and Conditions for boarding your Pet

 

 PLEASE READ THE FOLLOWING IMPORTANT INFORMATION CAREFULLY

 

1. FEES & DEPOSITS

All rates are per day, levied from and including the day of arrival up to and including the day of departure. An overnight stay will therefore be charged as 2 days. However, if you collect your pet before 10:00 am on the agreed collection day then this day is not charged. For pets staying for three days or less the full amount for boarding is required upon booking. For pets staying for more than 3 days the deposit is calculated as 50% of the full duration of the stay. Deposits are non-refundable in the event of a cancellation within 14 days of the reservation date. Owners are required to settle their accounts in full upon collection of their pet. The final payment can be made by Cash or Card only. If you are delayed and cannot collect your pet on the agreed date please contact us as soon as possible to discuss the best option. Additional days will be charged at the normal rate + an additional £10 per day at our discretion. A Minimum Peak Season Rate of 5 Days Boarding for Cats & Dogs will apply for the last week of July and the entire month of August.

PLEASE NOTE: Easter Sunday, Christmas Day & New Years Day, will all be charged at double rate.

If we need to provide your animal out of hours care or take them to the vets for any treatment, we reserve the right to charge a minimum of £50 towards the costs we incur. This is required to cover additonal staff costs incurred during these (rare) events. In addition we will normally charge £20 per additional hour per staff member as required to ensure your pet gets the best attention until either the emergency contact or the vet can take over or the animal returns to the kennels / cattery. In all cases we will attempt to contact you and / or your emergency contact before any decisions are made. Your pets well-being is always our priority at all times. In all cases above, the full price for the duration booked will still apply as we will not be able to re-book the pets accomodation at such short notice.

 

2. EMERGENCY CONTACT

You need to provide us with a minimum of 1 emergency contact for the duration of your pets stay. The emergency contact needs to be able to provide your pet with emergency accommodation should a situation arise where we are no longer able to keep them with us, e.g. your pet doesn’t settle and becomes increasingly stressed or becomes ill etc. Please be aware that should we have to pass your pet on to your emergency contact, the full price for the duration booked will still apply as we will not be able to re-book the pets accomodation at such short notice.

 

3. VACCINATIONS and HEALTH

GENERAL: All owners should present their animals for boarding in a fit and healthy condition. If your animal is unwell before their boarding date then please let us know as soon as possible (if they are not expected to be better). We can then discuss the best way forward. Animals may be refused their stay if they are considered too unwell.

FLEAS: Please ensure your pet is treated regularly to prevent fleas. We expect your pet to have an effective flea management programme. We recommend that you use a veterinary approved / prescribed flea product such as Advantage, Advocate or Stronghold, or one of the long term flea prevention injections. Your vet will advise you of the best treatment available. We are unable to treat your pet if we discover it has fleas as we do not wish to cause an allergic reaction. We will however need to fumigate the entire block. Your pet will be moved to an isolation unit and your emergency contact will be asked to collect them the same day. The time and cost to our business is considerable, therefore a charge of £50 will be required towards the cost of this and the fumigation treatment. This will be added to your final bill. Where practical we will collect evidence for you to be able to see the level of infestation your pet has.

TICKS: If we find ticks on you pet we will (where possible) remove them safely with tick removers. If we feel this cannot be achieved we will contact you or your emergency contact to discuss further treatment options.

WORMS: If we suspect your pet has worms we will administer a suitable worming treatment. The charge for this is £10 and will be added to the final bill.

VACCINATIONS: If your pet has had to re-start their booster programme, or this is the first time they are having it, then their programme needs to be completed at least 2 weeks before staying at the Kennels and / or Cattery. We ask to see your vaccination records for every visit. If the required documents are not produced then we reserve the right to refuse to board your animal. In this event any deposit taken will be lost. Whilst every care is taken with your pet, we cannot accept responsibility for accidents or illness such as Kennel Cough or Cat Flu.

DOGS: All Dogs must have a current vaccination certificate against Hepatitis, Parvovirus, Distemper and Leptospirosis (these are standard in your yearly “Booster” vaccinations the dogs receives at the Vets). Kennel Cough is advisable but we do not insist upon it. However, if you do decide to have this done (administered via a nasal spray), then we do ask that this is done at least 6 weeks before coming in to stay in the kennels, otherwise we cannot accept the dog. Please note that we do accept Titre tested dogs. However, they must still have a current Leptospirosis vaccination.

CATS: Cats must have a current vaccination certificate against Feline Enteritis, both types of Cat Flu (herpesvirus and calicivirus), Feline Chlamydophilosis and Leukaemia (these will be in your yearly “Booster” vaccinations your cat receives at the Vets)

 

3. MEDICATION

We are happy to administer simple medications such as tablets, eye drops and creams for your pet. We will only adhere strictly to the owners / vets written instructions. However, we will charge an additional £1.00 per day for 12 hourly adminstered medications. In the event of any illness your pet will (if thought necessary) be taken (where possible) to your designated veterinary practise for treatment. If this is not possible we will use Higham Vets or Scotts.

 

4. VETERINARY FEES

Veterinary fees incurred during the boarding period are the responsibility of the client, and must be paid at the time of settling the kennel fees unless a payment plan has been agreed by us (or the vet direct). Unless otherwise stated we will use Higham Vets or Scotts. If veterinary treatment is required during your pets stay then we will endeavour to contact you or your emergency contact in advance if possible. Your pets well-being is always our priority at all times.

 

6. UN-NEUTERED PETS

You must disclose to us if your pet has not been neutered. In the case of male dogs this causes no problems. If you think your female dog will be in season for her stay then we appreciate being informed in advance so we can take this into account. We do not accept un-neutered male or female cats at this time. We do not accept pregnant animals.

 

7. DISRUPTIVE BEHAVIOUR

You must disclose to us if your pet has any aggressive tendencies either towards humans and/or other animals. If we feel that your pet poses a threat to our kennel staff, then we reserve the right to refuse to board your animal. Should your pet become aggressive towards staff during their stay, your emergency contact may be required to give your pet emergency accommodation. Please be aware that should we have to pass your pet on to your emergency contact, the full price for the duration booked will still apply.

 

8. WELFARE AND SAFETY

Every care will be taken in the welfare and safety of all pets boarded, but all pets boarded are entirely at the client’s risk. If the owner fails to collect any pet(s) within 7 days of the due date of departure then it is accepted that the owner gives Rushden Boarding Kennels & Cattery Ltd the authority to re-home the animal(s) without further reference to the owner. If you are delayed and cannot collect your pet on the agreed date please contact us as soon as possible. Additional days will be charged at the normal rate + an additional £10 per day at our discretion. 

 

 

The details above are subject to change and my not be fully up to date on the website. Please contact us to request the latest terms & conditions document. 

 

THESE TERMS DO NOT AFFECT YOUR STATUTORY RIGHTS

Last Updated ( Friday, 16 November 2018 21:32 )
 

Privacy and Cookie Policy

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Privacy Policy

We are committed to safeguarding your privacy online.

We use the information that we collect about you to facilitate your use of our website for the placing of orders for our services and to be able to send you communications about your order or that may be of interest to you, either electronically or otherwise.

Please read our privacy policy to understand how your personal information will be collected and dealt with.

This policy will let you know:

Who is collecting your information
With whom your information may be shared
What choices are available to you regarding collection, use and distribution of your information
How you can access, update or delete your information
How we treat your personal information
The kind of security precautions that are in place to protect the loss, misuse or alteration of your information.

1. We collect the following types of information about you when you use our website:-

a. Information provided by you personally such as your name, postal address and email address and other information that you supply in connection with your placement of an order for our services.

b. We will not share the information you provide to us with any third party without your express permission for us to do so.

2. Why do we collect information?

a. Information is collected from you so that we are able to properly process your order for our services and to communicate with you regarding any such order. We also find it useful to know what is of interest to you so that we can tailor our website content to make it more relevant to you in the future.

3. With whom do you share personal information about me?

a. No third parties will have access to your name or personal contact information unless you authorise us to share it with them. We will not transfer any personal information about you to anybody outside of the European Union.

b. Our website may contain links to other websites and services that are not owned or controlled by us. These sites have their own privacy policies and we are not responsible for their privacy practices. You are therefore encouraged to read the privacy statements for each site that you visit through our website.

4. Can I see the information that you have collected about me?

a. Yes, once we have established that the person asking for the information is the subject of the information we will provide a copy of all the personal information that we hold about them. If you want to see such information then you should write to us at our trading address. You must include within that letter contact details for you so that we can contact you. There is a fee of £10.00 for providing such information.

b. You are entitled at any time to change your password and or login details where we have implemented such facilities on our website. You are also entitled to correct any information that we have about you that is incorrect.

Cookies

On 26th May 2012, all UK websites will need to comply with the new EU E-Privacy Directive 2009/136/EC. Cookies are only a small part of this directive, and whilst you are still allowed to use cookies on a website, it must be made clear to visitors to your site that cookies are being used.  A message or warning must be displayed so that the visitor is aware of them.

At the top of our website we have displayed a message to warn you that our website makes use of cookies and that one has already been set.  By displaying this message we hope that we are providing you with the information you require about our use of cookies, and presenting you with the option to consent to their use. This message will be displayed until such time that you agree to our site using cookies by clicking on the continue button.

a. What is a cookie?
A cookie is a small amount of data, often including a unique identifier, sent to the browser of your computer or mobile phone (referred to here as a "device") from a website's computer.  It is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it.  To protect your privacy, your browser only permits a website to access the cookies it has already sent to you, and not the cookies sent to you by other websites. Many websites do this whenever a user visits them to track online traffic flows.

On our website, the cookies record information about your online preferences so we can tailor the site to your interests. You can set your device’s preferences to accept all cookies, notify you when a cookie is issued, or not receive cookies at all. Selecting the last option means you will not receive certain personalised features, which may result in you being unable to take full advantage of all the website's features. Each browser is different, so please check the "Help" menu of your browser to learn how to change your cookie preferences.

During the course of any visit to our website, every page you see, along with a cookie, is downloaded to your device. Many websites do this because cookies enable website publishers to do useful things like find out whether your device (and probably you) has visited the website before.  On a repeat visit this is done by the website’s computer checking to see, and finding, the cookie left there on the last visit.

b. How do we use cookies?
Information supplied by cookies can help us analyse the profile of our visitors, which helps us provide you with a better user experience. For example, if on a previous visit you went to our marketing pages, we might find this out from your cookie and highlight marketing information on subsequent visits.

c. Third party cookies on our pages
Please note that during your visits to our website you may notice some cookies which are unrelated to us. When you visit a page with content embedded from, for example, YouTube or Flickr, you may be presented with cookies from these websites. We do not control the dissemination of these cookies. You should check the third party websites for more information about these.

d. How to delete cookies or control them
This site will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block cookies set by this or any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this for a wide variety of browsers. You will also find details on how to clear cookies from your computer as well as more general information about cookies. For information on how to do this on your mobile phone’s browser, you will need to refer to your handset manual.

 

Boarding Cattery

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Our boarding cattery has individual pens with an upstairs and downstairs compartment. Each pen has its own sheltered exercise area with perspex sneeze barriers, which exceed Feline Advisory Bureau conditions.

 

As we only have 8-14 pens, we do get booked up quite early in the busy seasons, so don't leave booking until the last minute, as we hate to disapoint our customers.

 You are more than welcome to come and have a look around the kennels and cattery. Although no booked appointment is necessary, we do limit this to be between 9am-12 noon each day, so we can allow as much of our time to be dedicated to our guests staying with us.

Last Updated ( Thursday, 25 July 2013 10:34 )
 

Where are we?

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Rushden Boarding Kennels and Cattery are located on the A6 Bedford Road (Opposite the John White Golf Club) just south of Rushden, Northamptonshire.  

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Last Updated ( Wednesday, 06 February 2013 22:41 )
 

Office Hours

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Rushden Kennels & Cattery officeMONDAY   8:30 - 12:00 14:30: 17:30

TUESDAY   8:30 - 12:00  14:30: 17:30

WEDNESDAY   8:30 - 12:00  Closed

THURSDAY   8:30 - 12:00  14:30: 17:30

FRIDAY   8:30 - 12:00  14:30: 17:30 

SATURDAY   8:30 - 12:00  14:30: 17:30

SUNDAY   9:00 - 12:00  Closed

 

CLOSED - Every day between 12:00 and 14:30.

CLOSED - Bank Holidays

 

*** PLEASE NOTE A £10 OUT OF HOURS CHARGE WILL BE APPLIED FOR, UP TO, EVERY HOUR OUTSIDE OF OUR CLOSING TIMES. (For anyone turning up late /early for a arrival or collection, unless previously arrange with us) ***

 

Last Updated ( Wednesday, 22 August 2018 20:17 )
 
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